30-Day Return Policy
We want our customers to love their experience with Gravity products. If in the first month you conclude your purchase is not a good fit or that you would prefer a different product instead, we welcome you to request a return authorization by emailing email@example.com. To expedite this process, please include the following information within your email:
- Name On Order
- Order #
- Email address order was placed under
- Shipping Address
- Reason for return
- Choice of exchange or refund
- Image of blanket in original packaging (The plastic case)
Be advised that returns must be submitted within 30 days of delivery, the return item must be undamaged (new condition), and customers are responsible for all return shipping charges and packaging.
The original packaging (plastic case) is a non-negotiable. We cannot accept your return without the plastic case. This is for few reasons. We need the plastic casing so that the blanket gets from your home to our distribution safely. Another reason is so it is stored safely in our distribution center and therefore will not grow mold etc. And lastly (and most importantly) this is a piece of bedding, and therefore we have to be very strict due to safety and hygiene. If on the commute back the blanket picked up a pest it could contaminate our entire distribution center.
If you believe that your product has arrived with damage or defect, please contact customer service within 30 days to return items of poor quality for a refund/exchange. Please include a description and photo verification of the damage in your email.
We currently do not have a warranty on Gravity Products outside of the return policy window, but check out our FAQ's with information on how to best use and upkeep your Gravity items.